Support

How can we help?

Answers about Free and Premium, backups, imports and your data. Didn’t find yours? Write to us.

Questions

Is it safe?

Yes. Dibsly never asks for your bank password and can’t move money. Your records stay on your iPhone and in your own encrypted backups; they go to Dibsly’s server only with sync (Premium), and to the AI only what a feature needs, and only with your permission.

How much is it?

The basics are free. Premium is $2.99 a month or $29.99 a year.

Which banks?

monobank directly, PrivatBank, UKRSIBBANK, KredoBank and monobank statements (FOP too) and Apple Pay from any card, all free. Any other bank’s statement is read by the AI: 3 in all free, up to 25 a month with Premium.

What does the AI see?

Only with your permission, and only through Dibsly’s server to OpenAI. The chat: your question and the figures the answer needs. Categories in one tap: merchant names and your category names, no amounts. A receipt: its photo. Voice: a phrase your phone could not read, with your account and category names. A bank push: its text, without full card and phone numbers. Another bank’s statement: the whole file with its header — your name, address, tax number and full account numbers if the bank prints them. The files of monobank, PrivatBank, UKRSIBBANK and KredoBank statements never reach the AI.

Do I need to sign up?

It’s optional. But with an account you can keep your money on the website too, sync it between devices, ask ChatGPT or Claude about it and share accounts.

Android?

Not yet: iPhone, and my.dibslyapp.com in any browser (with Premium). iPad and Mac are next, then Android.

How do I cancel Premium?

iOS Settings → your name → Subscriptions → Dibsly, at least 24 hours before the paid period ends. Apple handles payments and refunds. When Premium ends nothing is deleted: your data stays; sync, the website and the assistants stop, and the limits go back to Free.

A new iPhone: how do I move my data?

Install Dibsly, tap “Restore your data” on its first screen and choose your newest backup, or sign in to your Dibsly account (sync comes with Premium).

How do I delete my data or my account?

Without an account: Settings → Data health → “Delete all data” erases the data on this iPhone (an encrypted safety copy stays in the app until you delete the app). With an account: Profile (the circle next to the gear) → “Delete account and all data”, then sign in again to confirm — the server erases the account and your records, and the data disappears from your devices too; what you added to a shared account stays with its other members. “Remove from this iPhone” only erases this phone and keeps the account. Backups in iCloud Drive or Google Drive don’t go by themselves — delete them in “Backup & recovery”. Deleting doesn’t cancel Premium: cancel it in iOS Settings. What remains after deletion is in the privacy policy.

Free and Premium

Dibsly is free. Premium adds sync, the website, your ChatGPT or Claude, shared accounts and an AI that does the routine for you.

Free

$0forever

  • Accounts, analytics, monthly plan, bill calendar and goals
  • Debts, credits and FOP
  • monobank directly, PrivatBank, UKRSIBBANK, KredoBank and monobank statements, Apple Pay and voice
  • Statements of other banks read by the AI: 3 in all
  • Investments: broker reports and dividends
  • Chat with Dibsly: 20 questions a month (about settings: no limit)
  • Receipts and split bills: 10 a month
  • Encrypted backups in your iCloud Drive or Google Drive

Dibsly Premium all of it

$2.99a month · or $29.99 a year

  • Sync between iPhones and my.dibslyapp.com
  • ChatGPT and Claude with access to your data
  • Shared accounts (one Premium is enough)
  • Notifications from any bank, read by the AI (iOS 27)
  • Chat with Dibsly: up to 40 questions a day
  • Statements of other banks read by the AI: up to 25 a month
  • AI sorts purchases, receipts: up to 300 a month
  • Voice with the AI for phrases your phone could not read
Get Premium

Prices for Ukraine. The App Store shows the price in your country; the subscription renews automatically.

Backups

Where and when

An encrypted backup — by hand, or daily or weekly — to your iCloud Drive folder or to “Dibsly Backups” in Google Drive. Of the automatic ones, Dibsly keeps the five newest.

Recovery password

A backup opens only with your recovery password. Dibsly doesn’t know it and can’t reset it, so keep it in a password manager.

Imports

Banks

monobank, PrivatBank, UKRSIBBANK and KredoBank statements, and the FOP statements of PrivatBank and UKRSIBBANK, are read by Dibsly itself, on your phone; the file is never uploaded. monobank can also be connected directly, in one tap: read-only access, no token.

Any other bank’s statement is read by the AI: 3 in all free, up to 25 a month with Premium.

Apps and brokers

Bring a ledger over from a Dibsly or Monefy CSV, and investments from Interactive Brokers and Freedom Finance reports.

Your data

On your iPhone first

Without sync — with no account or a free one — your records stay on the phone and in your own encrypted backups; only what you send yourself goes out: to the AI with your permission, an export, a debt or split-bill link. With an account and Premium they sync through Dibsly’s server, so your iPhones and my.dibslyapp.com show the same.

The AI only with your permission

The AI is OpenAI, reached through Dibsly’s own server. Only what a feature needs is sent (another bank’s statement goes as the whole file, header included); OpenAI keeps it for at most 30 days and doesn’t train models on it.

Rates come from the National Bank of Ukraine, quotes from Nasdaq and Yahoo Finance; these requests carry none of your records. All the details are in the privacy policy.

Write to us

Email dibslysupport@gmail.com: what you did and what happened. In the app, “Write to us” in Help adds the Dibsly and iOS versions for you.

Never send your recovery password or an unencrypted export of your data.